• R&D Technical Consultation: Directed Master’s and PhD researchers in the integration of automated R&D workflows, utilizing AI for literature synthesis, data visualization, and the structured architecture of complex theses.

• Low-Code Web Development: Engineered and deployed high-fidelity full-stack websites for students using Lovable and Gamma, converting static academic portfolios into interactive, SEO-optimized digital presences.

• AI Agent Architecture: Designed and deployed custom Copilot Agents to automate repetitive academic administrative tasks; conducted advanced prompt engineering training via NotebookLM to deepen research analysis.

• Agile Project Management: Orchestrated end-to-end research lifecycles using Jira and Google Workspace, maintaining a 100% success rate in hitting critical academic and publication milestones.

• AI-Enhanced Multimedia: Spearheaded technical content creation using CapCut’s AI Lab, leveraging automated voice synthesis and smart-cut features to drive higher engagement for educational outreach.

• Enterprise Automation: Optimized internal operations by integrating Office 365 Copilot, streamlining student onboarding and service coordination through cloud-based workflow automation.

• Collaborated with DevOps teams to manage and optimize Cloudflare configurations, ensuring robust edge security and high availability for web services.

• Edge Security & Cloud Ops: Collaborated with DevOps teams to optimize Cloudflare configurations, ensuring robust edge security, DDoS mitigation, and high availability for global web services.

• Infrastructure Integrity: Managed the SSL certificate lifecycle and performed advanced DNS troubleshooting, resolving propagation latencies and preventing service downtime for financial platforms.

• API Security Research: Conducted deep-dive vulnerability research for Master’s thesis development, utilizing Postman for functional testing and penetration testing to identify and mitigate API-level threats.

• Technical Workflow Automation: Leveraged Microsoft 365 Copilot to architect automated technical documentation and SOPs, reducing onboarding time for new technical staff by 30%.

• Log Analysis & Monitoring: Analyzed system logs to proactively identify performance bottlenecks and security threats, ensuring the reliability of internal fintech ecosystems.

• Cross-Functional Coordination: Orchestrated technical deliverables across distributed teams using Agile methodologies, ensuring all cybersecurity milestones aligned with broader business objectives.

• Cybersecurity & Infrastructure Curriculum: Designed and delivered advanced ICT modules covering Network+, A+, and Cybersecurity fundamentals, fostering a pipeline for future technical talent.

• Digital Project Management: Introduced students to Agile and Project Management principles, utilizing interactive platforms to simulate real-world technical workflows.

• Full-Stack Educational Tools: Developed a dedicated web platform for assignment management and student tracking, improving organizational efficiency and digital accessibility.

• Multimedia Learning Environments: Integrated professional-grade AV solutions, including live streaming and voice synthesis, to create high-immersion technical training sessions.

• Continuous Improvement Framework: Analyzed student engagement data to pivot teaching methods in real-time, tailoring the learning experience to meet diverse student needs and technical goals.

• • Global Technical Enablement: Directed high-velocity technical training sessions for Google Nest products, facilitating up to five global sessions daily for distributed international teams.

  • Infrastructure Security Education: Engineered curriculum to equip employees with network segmentation protocols and home network security best practices, significantly hardening remote work environments.

  • Scalable Knowledge Management: Architected and maintained a centralized internal training repository (Wiki/Web), streamlining resource accessibility for global product teams.

  • Leadership & Quality Assurance: Promoted to Trainer within 90 days based on operational excellence; mentored and audited new instructional staff to ensure global standard alignment.

  • Cross-Functional Product Synergy: Collaborated with hardware engineers and software developers to iterate on training content based on real-time product telemetry and user feedback.

•  Tier 1-3 Technical Support & Account Management: Delivered high-volume technical consultancy, maintaining a high satisfaction rating through expert troubleshooting and technical empathy across chat and voice channels.

• Security Advisory: Provided expert guidance on router security and home network defense, strengthening client infrastructure against emerging threats.

• Network Infrastructure: Specialized in advanced ISP circuit troubleshooting and configured mesh networks across multi-building environments to optimize performance.

• Collaboration & Ops: Leveraged Microsoft 365 and Teams to manage complex support workflows and communicate outage logistics to operations teams.

• Enterprise Infrastructure Leadership: Directed a high-performance technical support team of five, overseeing the deployment and maintenance of critical IT infrastructure across diverse hospital departments.

• Healthcare Systems Availability: Managed onsite hardware lifecycle and network port activations, ensuring 99.9% uptime for essential medical services and clinical workstations.

• Knowledge Management & Governance: Administered the hospital’s SharePoint ecosystem, centralizing technical resources and streamlining internal communication protocols for medical staff.

• Network Performance & Validation: Conducted Cisco wireless signal testing and optimization to maintain high-speed, reliable connectivity in high-density healthcare environments.

• Operational Excellence: Collaborated with centralized Help Desk teams to align field operations with enterprise-wide service standards, significantly reducing system downtime and improving patient care delivery.

• Logistics & Resource Allocation: Applied advanced problem-solving and time-management strategies to prioritize emergency support requests in a high-pressure, mission-critical environment.

• Client Success & Migration: Delivered expert Tier 1-3 support for domain registration and DNS management; successfully migrated complex websites and databases to optimize server uptime.

• Technical Training: Provided high-level instruction on web hosting technologies (cPanel/Plesk) and CMS platforms (WordPress, Joomla, Drupal).

• Cross-Functional Support: Collaborated with System Administrators and Frontend teams to resolve escalated technical tickets while utilizing Google Analytics for data-driven troubleshooting.

• Conflict Resolution: Applied professional de-escalation techniques in high-volume environments to ensure consistent customer satisfaction and service reliability.

University Malaya

2022 - 2025

Columbus State College  (Honors)

2019 - 2022

State of New York Morrisville College

1997 - 1999

APIsec University

2024

Google Certificate

2023